Refund policy
Online Return Policy
If for any reason you are not happy with your purchase, eligible items* may be returned (received by the shipping carrier) within 30 days of the order date for a refund to the original form of payment, or store credit less the original shipping & handling fees.
Item(s) must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned in their original shoe box. Do not adhere the return label to the original shoe box. Instead, please make sure to use another form of packaging to send back the shoes.
All items marked on the website as "final sale" may not be returned. This also applies to items discounted using promotional codes with a "final sale" disclaimer.
Final Sale items include:
- Earrings
- Tights
- Swimwear
- Fashion face covers
- Fashion or styling body tape, adhesive bras and select Body Jewelry
Gift cards are considered " final sale " and may not be returned.
All other full-price jewelry items purchased online must be returned unworn and in their original bag and cardboard backing.
Please wear undergarments when trying on bodysuits. Bodysuits may be returned as long as they are unworn, unwashed, and with the original tags still attached.
Online Return Process
To initiate your return process, you may go to this link:
Using our prepaid return label includes a $10 fee, which will be deducted from your refund. Returns are shipped through FedEx, and packages can be dropped off at any FedEx or FedEx Walgreens location. Please note that our label does not include insurance.
If you choose not to use our label or QR code, that’s completely fine — once we receive your return, we’ll ensure the $10 fee is not deducted.
Customers who use their own label are responsible for tracking and shipping accuracy. We recommend checking with your carrier about insurance options and keeping all tracking and shipping records, as AKIRA is not responsible for independently mailed packages and cannot reimburse shipping costs.
Visit our help center for more support: shopakira.com/faq
Considering returning your online order to one of our store locations?
Online orders returned in store are eligible for an exchange or a refund issued as a store credit. Stores only process exchanges and, per policy, do not refund to cash or credit. Please note that final sale items are not eligible for exchange or return, and all returns must be brought to the store within the return policy window. If you have any questions before visiting a store, our team is happy to help.
In-Store Exchange Policy
Full-price items may be returned within 14 days of purchase for an exchange or store gift card at any AKIRA location.
Items must be in original condition - unworn, unwashed, unaltered, and with tags attached. Shoes must be returned in their original box.
Final sale items cannot be returned or exchanged. This includes any items marked “final sale” or purchased with a promo code stating “final sale.”
All accessories (belts, bags, hats, gloves, etc.) & jewelry, bodysuits, tights, swimwear, face covers, body tape, and gift cards are all final sale. We do not offer cash or credit refunds - only exchanges or store credit.
International Return Policy
Returns are accepted on full-price merchandise that is shipped back within 30 days of the delivery date. Your refund will be processed in U.S. dollars, and your credit card company will exchange the currency. AKIRA is not responsible for costs associated with shipping, customers, and taxes & duties. For specific information regarding customs policies and fees, please contact your local customs office. Please reach out to Customer Support via email or chat for assistance with your International Return.
AKIRA reserves the right to refuse returns.
For all online returns that meet our policy requirements, you will be refunded to your selected method of refund - original form of payment or store credit. Purchases made using a gift card or store credit will be refunded as the same payment method. If we are unable to refund your original payment method, we will issue the refund via store credit to your account.
We only allow one return per shipment/box - you may not combine returns from multiple orders into one shipment. Any exceptions may result in additional handling fees, additional processing time, and/or rejection of your return.
AKIRA does not offer refunds for items that are worn, damaged, or used beyond a brief inspection. All items must be returned in their original condition, including all packaging, tags, and labels. If an item is returned in a condition that doesn’t meet these guidelines, we may refuse the return or ask you to cover the shipping cost to send it back. Worn items will be discarded 30 days after receipt if we are unable to make contact. We encourage you to reach out as soon as possible to resolve any concerns.
Policy Abuse Clause
AKIRA reserves the right to deny purchases and refunds at our discretion in cases of repeated return abuse or patterns that result in significant operational costs, such as frequent overnight shipping of heavy items followed by returns. We may, at any time, refuse to process returns or restrict future purchases for individuals whose actions fall outside the intended use of our return policy.
Return FAQ:
Can online purchases be returned in-store?
Purchases that meet the return criteria, made on shopAKIRA.com, may be brought back to any of our store locations for exchange, or returned to store credit only. If you return an item back to a store location you will not receive your money back or refund to the original form of payment - stores policy is exchaneg only, or refund to store credit.
Am I able to exchange my item(s)?
Currently, there isn’t an option to exchange online purchases. You may ship back your original full-price item(s) within 30 days of the order date for a refund, and can then place a new order for the correct size or color. If you’re local to one of our AKIRA locations, you may exchange your full-price item(s) in store or return for store credit.
Can I return "Final Sale" items?
Sale items are final and not eligible to be returned or exchanged
I received a final sale item damaged, can I return it?
If you received an item in your order damaged and it will not allow you to return it due to a final sale tag - please reach out to customer support so we can assist. Chat or email us anytime.
How long does it take to get a refund?
Please allow up to 2 weeks (14 business days) from your return delivery date for your return to be processed. You will receive an email confirmation once your return and refund have been completed.
Can I change my refund method after submitting a return?
For online returns, the refund method may be updated only if the return has not yet been processed. Once a refund has been completed, the refund method cannot be reversed or changed, as processed returns are final. Refunds are irreversible.
I was issued a store credit for my return, but I would like the refund processed back to my original form of payment instead.
Return policies can sometimes be confusing, and we understand that questions may come up. If you recently made a return in store and received a store credit, but were hoping for the refund to be issued to your original form of payment, please reach out to our team.
Please note that once a return has been processed and a refund method has been issued, it cannot be reversed or changed. At that point, we are unable to adjust the refund method.
How do I get refunded if I paid with a gift code/card or store credit?
Purchases made with a gift card/code or store credit will be refunded as a store credit gift card. You will receive your gift card code via email. If you used a split payment at checkout, you will be refunded to your original method first, gift card second.
My return says ineligible, but it should not be. How can I bypass this to get my return label?
If the items in your return are still eligible for return, and you are getting a notice saying they are not - its possible your account was flagged. Please reach out to us via chat or email and we are happy to further assist
I paid for part/all of my order with loyalty rewards. How will I get my refund?
Loyalty rewards are final and do not return to your account. The only exception is if your entire order is cancelled. If you believe that there has been a mistake or would like us to review, please do not hesitate to reach out to Customer Support via email or chat. We value your customer loyalty.
Need more help?
Our team is available 5 days a week, Monday-Friday (Closed weekends) from 9am-5pm CT via chat and email. Closed on holidays.